My elderly aunt has some hearing loss and watches TV so loud that it's disturbing the upstairs neighbours. They've asked her to lower the volume many times, but she forgets immediately. She has hearing aids, but refuses to wear them. They have now complained to me, the landlord. How can I handle this situation? My elderly aunt lives alone. She is hard of hearing and has memory loss. She has hearing aids that she hates wearing, especially when she's home alone. Because of this, she's taken to blasting the volume on her TV. She can't leave home because of covid, and she recently lost her husband and is feeling understandably lonely and isolated. Her TV is on literally all day long. It frequently stays on through the night, too, and as she falls asleep in front of the TV.
The very polite upstairs tenants are both WFH and have young children that take naps during the day and go to bed early. They have apparently asked her many times to reduce the volume, which she always agrees to, only to forget the following day. They have now contacted me, the landlord, and asked me to intervene because the loud volume is disrupting their sleep and productivity.
Because of her short term memory issues (and honestly, her stubbornness), she will not remember that the volume level is bothering the people upstairs. She will also not ever get into the habit of wearing her hearing aids while she's alone. From my experience in dealing with her over other issues, I know that it's very difficult if not impossible to get help her build a new habit. I know that asking her to change her routine in any way will not be successful.
I want her to continue being able to watch TV without bothering the upstairs neighbours. I know I could call her every evening and ask her to turn it down, but that would be very unpleasant for both of us. She always feels absolutely terrible that she's forgotten, and on my side, I've been experiencing higher than usual levels of stress due to other reasons that are causing me to have less patience. I'd like to find a solution that doesn't require too much involvement from me. I'm wondering how I can go about this. One solution I thought of was somehow limiting the volume level to non-disruptive levels, therefore encouraging my aunt to wear her hearing aids to hear the TV. There is no setting on the TV to do this. Is there another way for me to cap the volume somehow?
I'm also open to other suggestions on how to handle this situation.
The very polite upstairs tenants are both WFH and have young children that take naps during the day and go to bed early. They have apparently asked her many times to reduce the volume, which she always agrees to, only to forget the following day. They have now contacted me, the landlord, and asked me to intervene because the loud volume is disrupting their sleep and productivity.
Because of her short term memory issues (and honestly, her stubbornness), she will not remember that the volume level is bothering the people upstairs. She will also not ever get into the habit of wearing her hearing aids while she's alone. From my experience in dealing with her over other issues, I know that it's very difficult if not impossible to get help her build a new habit. I know that asking her to change her routine in any way will not be successful.
I want her to continue being able to watch TV without bothering the upstairs neighbours. I know I could call her every evening and ask her to turn it down, but that would be very unpleasant for both of us. She always feels absolutely terrible that she's forgotten, and on my side, I've been experiencing higher than usual levels of stress due to other reasons that are causing me to have less patience. I'd like to find a solution that doesn't require too much involvement from me. I'm wondering how I can go about this. One solution I thought of was somehow limiting the volume level to non-disruptive levels, therefore encouraging my aunt to wear her hearing aids to hear the TV. There is no setting on the TV to do this. Is there another way for me to cap the volume somehow?
I'm also open to other suggestions on how to handle this situation.